There are times when our teams underperform, and it is our job as managers to inform the offending team members that they’re not performing at the desired level. The Skillshub "Delivering Negative Feedback" course showcases the BEER model which stands for behaviour, effect, emotion and request. Once the course is complete you can follow the BEER structure to deliver negative feedback in an appropriate manner.

Of fundamental importance to all businesses, this finance course will help you understand the importance of creating a sound budget, as well as how to go about constructing one. The course explains what a budget is and how one is developed, used and influenced. It touches on a number of other important subjects, including different types of expenses that need to be included in your budget and how budgeting has evolved to meet the changing conditions of the economy and technology. Clear communication methods include a mix of text and audio narration. Short quizzes are distributed throughout the course to test your understanding of the material, and a Certificate of Completion is awarded when you pass the final test. In order to obtain a course certificate for NASBA CPE credits, please email infonasba@vubiz.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

This Navigating Relational Conflict course examines the underlying sources of conflict and offers effective strategies to help resolve differences and improve personal and professional relationships. You'll learn methods of finding common ground with those whose values and perceptions may be different than your own and identify the personal traits that influence how we interact with co-workers, friends and family members. The course focuses on the importance of trust and its role in helping to bridge our differences and sow the seeds of understanding. This course is approximately 1 hour in length. An engaging on-screen host explains each concept in conversational terms and applies teaching principles to real-life situations. The information provided can help anyone to reduce the friction in their relationships and learn to become a more effective communicator.

Email is a powerful communication tool that transcends time zones and continents. Its applications are wide-ranging and it can contribute greatly to productivity if used appropriately and effectively. This course will show you how to write compelling and concise emails, successfully manage your email, and know when email should or should not be used. You will also learn how to overcome the risks associated with email, such as lost productivity, legal issues, security breaches, viruses, and junk email.

In this interactive video course, you will learn how to communicate authentically, effectively and with confidence in virtual environments. You will learn how it is possible to create deep connection, present with confidence and pitch ideas that get buy-in and support without being “in the room”. You will be offered proven strategies, exercises, and action planning sessions to help you make a strong first impression as well as communicate clearly and concisely. You will discover how to engage others virtually, create confidence and master effective virtual communication. How Business Has Changed From virtual meetings to online webinars, the way we are working today requires new skills to be agile and succeed. Virtual communication is not the same as being face-to-face. There are different challenges, and additional skills are required to be effective because people respond differently when they are interacting virtually. Being able to connect, communicate and persuade effectively in a virtually is critical, and it’s a skill that can be both learned and taught. Yet, for many of us that have been thrust into an excess of virtual meetings through the Covid crisis, we may have never really learnt how virtual communication works. This is an opportunity for you to learn from the leading experts in this field how you can up your age as a virtual communicator. Many of the worlds leading businesses, like Microsoft, Google, Apple and even the UK government have invested considerable time and resources in up-skilling their people to shine as a virtual communicator. Now you have an opportunity to up your game online, so you can feel confident connecting, communicating and persuading through your digital platforms. Who Is This Course For? This course is designed or anyone who needs to communicate virtually to influence. When you can no longer meet colleagues, connections and customers face to face, a new suite of skills require mastery and this course will enable you to master those skills. This course will help you whether you need to bring teams together, improve collaboration in your organisation, sell yourself, your ideas or your services, or sell products to customers through virtual meetings. Whatever your level of technical or business experience you may have found that since some people just seem just more comfortable and convincing in virtual environments. This course will get to the heart of this confidence and will provide you with all you need to thrive as a virtual communicator. Whatever your experience in communicating in face-to-face or virtual environments, this course will present proven and powerful strategies to build your confidence in designing, presenting and maximising opportunities from virtual meetings. What Will You Learn? The course will inspire and empower you to connect, communicate and persuade more effectively using virtual platforms. This programme is very low on theory and packed with tactical tips to help you master this important skill set. You will quickly be putting into practice new insights and transforming the way you feel about being in front of a camera to connect with your colleagues, connections, and customers. You will learn hacks on how to get the most from Zoom / Teams and Google Hang Outs, and you will learn how to make the most of your hardware, software and set up so you feel, look and appear as a consummate professional every time you hit the unmute button. You will develop your own personal mastery to be able to: - Connect with colleagues, connections and customers using virtual tools - Use the interactive tools provided by Zoom, Microsoft and Google effectively to create better engagement with your audience - Use third party software and platform to bring greater engagement from your audience - Understand the difference between face to face and virtual communication so you can utilise the advantages and minimise the barriers of the virtual world - Utilise the most effective questioning techniques online to develop better 2-way conversations - Understand how personality impacts the virtual environment - Use the most of your own personal strengths to be a better connector - Adapt your communications to suit the audience involved - Create engaging interactive experiences that are fully inclusive for all - Design and deliver powerful interactive virtual meetings, presentation and pitches - Use the 4 Golden Questions to ensure your sessions always have purpose and action - Ensure everyone is prepared and propelled into action by using the 3 Steps to active meeting design - Master your technical set up, so you look, sound and feel the best you can - Present powerfully to keep your audiences engaged - Borrow tips from the worlds greatest storytellers to bring your sessions to life - Use the structure of great stories to add dramatic tension - Structure your stories and presentations so that everyone remembers what you have said - Create exceptional clarity around your language and your visuals - Master using your voice effectively through your microphone - Master the art of pitching virtually - Use the principles of persuasion to underpin everything you do - Build an agreement staircase to lead to more yes and agreement for your audiences - Ensure you make the most of inclusive pitch teams to sell bigger and brighter ideas - Welcome questions and engage with your audience positively - Use tips from the world of improv to ensure that even when things go wrong - you end up OK

Using Friedemann Schulz von Thun's "4-ears-model", the participants are made aware of the complex process of communication. They get to know and understand their personal communication behavior better. The participants also get to know "their" preferred ear. They learn to understand which messages they often send unconsciously. The training course encourages the participants to transfer the acquired knowledge into action competence.

In Part B, you'll learn to increase your efficiency in the workplace by defining your role within your organization and using the law of the lever to prioritize your tasks. After you identify your role and the areas where you make contributions, you'll create your own specification sheet to help you make clear and logical decisions about where to spend your time. Then, you'll use the law of the lever, a version of the Pareto principle, to classify those tasks based on what's at stake and the effort that's required for each one. This course includes practice exercises and several case studies to help you understand and institute learnings into your work life. We recommend taking Part A of this Time Management series first for an introduction to the subject.

Holiday parties, departmental conferences, company-wide meetings, and teambuilding events. All of these things require careful planning and coordination, and if these responsibilities fall on you, then you'll want to check out this course. We'll talk about the difference between event coordinating and planning. We'll go over what you need to know before planning your event, including how and when to assemble a planning committee. We'll also discuss budgets, entertainment, menus, photos, technology, themes, invitations, and more.

You may not put a lot of thought and time into preparing rooms for meetings, but doing so can help create more productive and effective meetings. There are different meeting styles and formats that need to be considered. You may need to organize guest lists, catering, meeting spaces, necessary materials, and technology. It can be an overwhelming task, so this course is designed to help you focus on what's important, get organized, and plan a successful meeting.

You are the gatekeeper to your business. You decide who enters and who doesn't. You choose which phone calls to put through, and which ones to send to voicemail. You save or delete emails, turn away or accept solicitors, and sift through the people, communication, or information that impacts or interrupts your business. In this course, we'll discuss why this type of filtering is so important and go over ways to improve your role as a gatekeeper.

Having a solid, healthy relationship with your supervisor is typically a major goal for most employees. If you don't get along with your boss, or you don't connect, or there isn't mutual respect for one another, you're likely dissatisfied with your job. This is definitely a relationship that you want to foster and spend time building. That's what this course is designed to help you with. We'll go over the benefits of a good relationship, steps to create an effective relationship, ways to demonstrate your own good qualities, and some tips to develop a personal relationship.

As an administrative assistant, part of your job will be to anticipate the needs of others. In order to be effective at this, you need to have psychic abilities. Just kidding. This is a skill that you can learn and improve upon with practice and time. In this course, we'll show you some helpful ways to know what those around you need before they ask. We'll discuss how to acquaint yourself with the specific needs of your supervisor and the things you should take notice of to better serve them. This includes knowing their schedule, understanding your workplace processes so you can stay prepared, and having open communication.

Prioritize and Organize is part of the Success at Work Series. 10 fresh videos to demonstrate essential employability skills Millennials can use to achieve success at your organization and wherever their future endeavors may take them. Two new interns arrive at Cutting Edge but not everything goes smoothly. Tatiana speaks five languages but must change her negative thinking. Dion is the overconfident smart-talking nephew of the boss. Participants will watch as these former students learn from their mistakes while gaining an edge to succeed along the way. Lessons are engineered for viewers to see a clear picture of success and to maximize effectiveness in communication, prioritization, and organization. In Prioritize and Organize, the Cutting Edge team can be messy and unorganized, something that the VP, Serena, dislikes intensely. Carol is not happy with Casey’s Post-it notes. Serena stresses the importance of taking notes and looking competent and efficient, especially when one is new to the job. The best way to get organized is to determine priorities. Sherry explains how to break things down in order of what needs doing first, second and later. When it comes to planning, Marcus shows how without a plan for the emergency drill, nothing goes right, and Serena ends up injured at the bottom of the stairs. One person’s lack of organization creates a ripple effect on the team. The interns learn about the importance of being on time and keeping promises, and how to best manage pressure and multi-task effectively.

Microsoft Office PowerPoint 2016: Part 1 (Beginner) shows you how to utilize many of the functions and features available through PowerPoint to create engaging and professional presentations. This introductory-level course begins by guiding you through the PowerPoint interface and reviewing some basic functions. You’ll practice creating a PowerPoint presentation, and you'll learn how to add and edit text and modify the slides. You’ll also perform more advanced text editing and formatting operations. The course outlines how to use graphics, screen shots, and visual effects to energize your presentation. You’ll also learn how to add tables and charts to help you convey key points to your audience and create greater visual appeal.The first part of our Microsoft Office PowerPoint 2016 series, this course is 3 hours and 40 minutes in length and will help prepare you for the Microsoft Office PowerPoint 2016 certification exam. It features easy-to-follow visual instructions, practice files, and in-class quizzes to ensure comprehension of these key capabilities.

Hone your Microsoft Word 2016 skills with this instructive training course, designed to help you take advantage of the application’s abundant features and tools for producing professional-quality documents. In the Word 2016: Part 1 - Beginner Level course, we’ll cover formatting text and paragraphs, boosting your efficiency, managing lists, adding tables, inserting graphic objects, managing page appearance, and publishing error-free, readable documents.The 3-hour course includes 8 different learning modules, which you can work through at your convenience. With video demonstrations, audio narration, downloadable practice files, and a final online quiz, this user-friendly course offers comprehensive interactive training which can be used to prepare for Microsoft Office specialist certification. Consider taking Word 2016: Part 2 - Intermediate Level to further enrich your proficiency with Word.

Discover best practices, tools, and techniques that will help you write clear, courteous emails that reflect well on you and your organization. In this course, we’ll cover the basics of using email in a business environment before delving into the particulars of effective, error-free composition. Learn about security, privacy, efficiency, and general email behavior guidelines. Finally, discover how to develop a company policy to ensure employees use email professionally, productively, and lawfully. The 2.5-hour course features instructive videos with audio narration for an engaging learning experience. Interactive exercises, fun activities, inline quizzes, flash cards, glossary terms, downloadable reference documents, and a final exam come included. This course qualifies as Professional Development Units (PDU) for maintaining certification with the Project Management Institute (PMI).

Impress senior management with professional, high-quality reports. In this course, you'll learn how to create reports that include meaningful data and graphics as well as insightful conclusions and recommendations. Gain helpful tools to organize your data logically and transform key findings into compelling graphics that will persuade your reader to your point of view. The course runs through the basic components of a report, including the introduction, transitions and headings, and provides practical tips on how to fulfill the requirements of each section. This course features exercises, quizzes and case studies to illuminate the material. Take the final assessment at the end to evaluate how well you've learned. In order to obtain a course certificate for NASBA CPE credits, please email infonasba@vubiz.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

Communication is a vital part of our daily life, whether personal or professional. Failing to communicate effectively results in stress, strained relationships, lowered productivity, and overall creation of an unhealthy atmosphere. Luckily, there are means, ways, and tactics to overcome communication related problems. This course will help you understand how to convey your ideas effectively, deal with criticism in a positive way, avoid misunderstandings, and minimize arguments.

This course teaches educators how to create effective questions to be used as an instructional strategy that encourages higher-order thought processes in students. In this course, Dr. Cherilyn Ziemer examines the advantages of using higher-order questions to give students the opportunity to develop personal understanding, compare and contrast information, and create thoughtful inquiry. You'll learn criteria for generating higher-order questions, what question starters to use, and how to develop metacognitive and reflective questions. You'll also examine how, why and when to use questions that do not promote higher-order learning. Designed for educators and teachers, the video and audio course takes approximately 1 hour to complete. It is divided into sections and features a menu navigation for a user-friendly learning experience.

15 Secrets Successful People Know About Time Management (2015) reveals the secrets of time management used by billionaires, Olympic athletes, honor students and entrepreneurs. These blinks are a guide to extreme productivity that won’t wear you out.

Does it feel like you’re always wasting time? This course offers valuable tips and tools to help you manage your days more effectively. The course starts with a self-evaluation that will give you a clear idea of where you need to improve. Then, you'll learn about the importance of managing your energy, and gain useful tips for effectively balancing activities that drain and renew your supply of energy. Lastly, you will discover how to analyze your days in order to create an action plan to improve your productivity in both your personal and professional life. The course includes engaging videos, quizzes and activities for a complete learning experience. Worksheets for the exercises come in PDF format for easy downloading and printing. In order to obtain a course certificate for NASBA CPE credits, please email infonasba@vubiz.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

Now more than ever, it’s important to create a workplace culture where everyone is encouraged to pay attention to their own – and others' – emotional well-being. WILL Interactive has partnered with the mental health experts at Give an Hour to create an engaging interactive experience that offers practical day-to-day guidance for maintaining emotional well-being. This innovative program follows employees as they deal with a time of change and increased stress at work. Through an interactive movie, users learn to make the choices that will keep them positive and productive in the workplace. Emotional Life Skills @ Work offers scenario modeling in a 'choose your own journey' educational format, combined with interactive exercises, assessments and a beautiful graphic design.

Build winning relationships with your customers and colleagues with this training course designed to help service professionals harness positivity and teamwork for career success. We'll cover how to use positive wording and avoid hot button terms that can irritate or anger a customer, along with tips for dealing with emotional baggage that can breed negativity. We will also walk you through how to thrive in a team environment and resolve conflicts that may arise. This engaging course offers an interactive experience with learning activities, audio narration, links to examples and supporting content, and a final online quiz. This is lesson 5 of the 12-part Teleport Online program for customer service professionals looking to hone their interpersonal skills for interactions over the phone.

In this module you will learn strategies for professional etiquette both in the workplace, and with your online presence. We will cover strategies for professional appearance, communication, collaboration, setting professional standards, professional disagreement, and advancement.