Path B - Middle Management

Path B - Middle Management

Ministry of Health & Wellness

Path B - Middle Management

Leads to certification

This path has 48 hours of training with 51 courses in the following skill areas:

1. Professionalism

2. Time Management

3. Customer Relations

4. Reporting Skills

5. Use of Technology

6. Multi-tasking 

7. Communication

8. Conflict Management 

9. Budgeting & Financial Management

1-2 Hours
Curriculum Certificate
1-2 Hours

Curriculum Courses Learning Path - 47 Courses

Delivering Feedback: Delivering Negative Feedback


There are times when our teams underperform, and it is our job as managers to inform the offending team members that they’re not performing at the desired level. The Skillshub "Delivering Negative Feedback" course showcases the BEER model which stands for behaviour, effect, emotion and request. Once the course is complete you can follow the BEER structure to deliver negative feedback in an appropriate manner.

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Basics of Business Finance


Designed for non-financial employees, this course explains the fundamentals of corporate finance and demonstrates how various workplace activities can affect the financial stability of an organization. Understanding finance and making good financial decisions at all organizational levels is key to ensuring strong financial management in an organization. This course provides employees with basic concepts and knowledge of finance so they can make sure their actions are in line with organizational objectives. This interactive training course includes audio narration, quizzes, and exercises for an engaging and complete learning experience. Take the final exam at the end to earn a Certificate of Completion.

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Basics of Budgeting


Of fundamental importance to all businesses, this finance course will help you understand the importance of creating a sound budget, as well as how to go about constructing one. The course explains what a budget is and how one is developed, used and influenced. It touches on a number of other important subjects, including different types of expenses that need to be included in your budget and how budgeting has evolved to meet the changing conditions of the economy and technology. Clear communication methods include a mix of text and audio narration. Short quizzes are distributed throughout the course to test your understanding of the material, and a Certificate of Completion is awarded when you pass the final test. In order to obtain a course certificate for NASBA CPE credits, please email with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

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Workplace Conflict: Managing Workplace Conflict


Learn how to manage conflict situations in the workplace. Conflict at work can give rise to psychological, legal and in rare cases even physical risks. Drawing on the expertise of security specialists Trisat, who have helped clients from Jaguar Land Rover to T-Mobile keep their people safe, this course equips you to manage and resolve conflict situations. Guided by audio narration, and engaging with interactive exercises, you will learn how to: - Disrupt the “vicious cycle” which causes conflict to escalate - Inhibit aggressive behaviour - De-escalate conflict - Negotiate a peaceful resolution to conflict The course takes 20-25 minutes to complete, and includes a final quiz to test your mastery of the material.

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Navigating Relational Conflict


This Navigating Relational Conflict course examines the underlying sources of conflict and offers effective strategies to help resolve differences and improve personal and professional relationships. You'll learn methods of finding common ground with those whose values and perceptions may be different than your own and identify the personal traits that influence how we interact with co-workers, friends and family members. The course focuses on the importance of trust and its role in helping to bridge our differences and sow the seeds of understanding. This course is approximately 1 hour in length. An engaging on-screen host explains each concept in conversational terms and applies teaching principles to real-life situations. The information provided can help anyone to reduce the friction in their relationships and learn to become a more effective communicator.

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4 Strategies for Handling Difficult People


This course, 4 Strategies for Handling Difficult People, provides an insight into the stress reaction that can occur when challenged by a difficult person, and the need to develop patience and coping skills, and even changes to the way you behave. Psychologists Peter Quarry and Eve Ash give practical tips as they explain the power of changing yourself, the importance of learning to control your emotions, the skills for building bridges by developing rapport and how to engage more constructively with the other person.

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Effective Use of Email in the Workplace


Email is a powerful communication tool that transcends time zones and continents. Its applications are wide-ranging and it can contribute greatly to productivity if used appropriately and effectively. This course will show you how to write compelling and concise emails, successfully manage your email, and know when email should or should not be used. You will also learn how to overcome the risks associated with email, such as lost productivity, legal issues, security breaches, viruses, and junk email.

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Brain Bites: Email Management


From a frustrating chore to a powerful tool - learn how to make email work for you. More than ever before people rely on email in the workplace – but we dread the amount of time it takes to read through and respond to all our messages. This course will give you the skills you need to tame your email mountain and use it as the effective tool it’s meant to be. Brain Bites micro-learning courses are information-rich and convey important topics with an engaging mix of video and animation. Topics covered include: - Three goals of an email management strategy - Understanding the two types of bad email strategies - Using the built-in email folders, and adding your own - The five step sorting process for managing emails - The differences between Gmail and other email programs with regards to folders and tags - How to convert emails into calendar appointments or tasks in Outlook and in Gmail - How to use Flags, Stars, Mark Important, Categories, and Delegation in an effective email management strategy Brain Bites courses are designed to be fast paced, information-rich courses which use a combination of video and animation to convey important business topics quickly and effectively. Written by highly experienced subject matter experts and presented in a two-person video-based style, Brain Bites courses are the perfect way to educate today’s busy workforce.

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Virtual Communication Masterclass | Gavin Presman


In this interactive video course, you will learn how to communicate authentically, effectively and with confidence in virtual environments. You will learn how it is possible to create deep connection, present with confidence and pitch ideas that get buy-in and support without being “in the room”. You will be offered proven strategies, exercises, and action planning sessions to help you make a strong first impression as well as communicate clearly and concisely. You will discover how to engage others virtually, create confidence and master effective virtual communication. How Business Has Changed From virtual meetings to online webinars, the way we are working today requires new skills to be agile and succeed. Virtual communication is not the same as being face-to-face. There are different challenges, and additional skills are required to be effective because people respond differently when they are interacting virtually. Being able to connect, communicate and persuade effectively in a virtually is critical, and it’s a skill that can be both learned and taught. Yet, for many of us that have been thrust into an excess of virtual meetings through the Covid crisis, we may have never really learnt how virtual communication works. This is an opportunity for you to learn from the leading experts in this field how you can up your age as a virtual communicator. Many of the worlds leading businesses, like Microsoft, Google, Apple and even the UK government have invested considerable time and resources in up-skilling their people to shine as a virtual communicator. Now you have an opportunity to up your game online, so you can feel confident connecting, communicating and persuading through your digital platforms. Who Is This Course For? This course is designed or anyone who needs to communicate virtually to influence. When you can no longer meet colleagues, connections and customers face to face, a new suite of skills require mastery and this course will enable you to master those skills. This course will help you whether you need to bring teams together, improve collaboration in your organisation, sell yourself, your ideas or your services, or sell products to customers through virtual meetings. Whatever your level of technical or business experience you may have found that since some people just seem just more comfortable and convincing in virtual environments. This course will get to the heart of this confidence and will provide you with all you need to thrive as a virtual communicator. Whatever your experience in communicating in face-to-face or virtual environments, this course will present proven and powerful strategies to build your confidence in designing, presenting and maximising opportunities from virtual meetings. What Will You Learn? The course will inspire and empower you to connect, communicate and persuade more effectively using virtual platforms. This programme is very low on theory and packed with tactical tips to help you master this important skill set. You will quickly be putting into practice new insights and transforming the way you feel about being in front of a camera to connect with your colleagues, connections, and customers. You will learn hacks on how to get the most from Zoom / Teams and Google Hang Outs, and you will learn how to make the most of your hardware, software and set up so you feel, look and appear as a consummate professional every time you hit the unmute button. You will develop your own personal mastery to be able to: - Connect with colleagues, connections and customers using virtual tools - Use the interactive tools provided by Zoom, Microsoft and Google effectively to create better engagement with your audience - Use third party software and platform to bring greater engagement from your audience - Understand the difference between face to face and virtual communication so you can utilise the advantages and minimise the barriers of the virtual world - Utilise the most effective questioning techniques online to develop better 2-way conversations - Understand how personality impacts the virtual environment - Use the most of your own personal strengths to be a better connector - Adapt your communications to suit the audience involved - Create engaging interactive experiences that are fully inclusive for all - Design and deliver powerful interactive virtual meetings, presentation and pitches - Use the 4 Golden Questions to ensure your sessions always have purpose and action - Ensure everyone is prepared and propelled into action by using the 3 Steps to active meeting design - Master your technical set up, so you look, sound and feel the best you can - Present powerfully to keep your audiences engaged - Borrow tips from the worlds greatest storytellers to bring your sessions to life - Use the structure of great stories to add dramatic tension - Structure your stories and presentations so that everyone remembers what you have said - Create exceptional clarity around your language and your visuals - Master using your voice effectively through your microphone - Master the art of pitching virtually - Use the principles of persuasion to underpin everything you do - Build an agreement staircase to lead to more yes and agreement for your audiences - Ensure you make the most of inclusive pitch teams to sell bigger and brighter ideas - Welcome questions and engage with your audience positively - Use tips from the world of improv to ensure that even when things go wrong - you end up OK

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Persuasion: The Art of Communication


Every form of communication is really a form of PERSUASION.

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Basics of Communication


Using Friedemann Schulz von Thun's "4-ears-model", the participants are made aware of the complex process of communication. They get to know and understand their personal communication behavior better. The participants also get to know "their" preferred ear. They learn to understand which messages they often send unconsciously. The training course encourages the participants to transfer the acquired knowledge into action competence.

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How Communication Works


Understanding the highly complex "communication" puzzle is simplified by Paul Watzlawick's "Five Axioms". This shows what certain communicative dynamics look like in practice, and how it is possible to shape communication positively. Dramatizations enable the participants to recognize communication patterns, thereby enabling them to communicate in a more goal-oriented manner in the future.

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Clarifying and Managing Your Priorities: Part B


In Part B, you'll learn to increase your efficiency in the workplace by defining your role within your organization and using the law of the lever to prioritize your tasks. After you identify your role and the areas where you make contributions, you'll create your own specification sheet to help you make clear and logical decisions about where to spend your time. Then, you'll use the law of the lever, a version of the Pareto principle, to classify those tasks based on what's at stake and the effort that's required for each one. This course includes practice exercises and several case studies to help you understand and institute learnings into your work life. We recommend taking Part A of this Time Management series first for an introduction to the subject.

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Clarifying and Managing Your Priorities: Part A


When you have too many calls on your time, it's time to step back and evaluate your situation. In this course, you'll identify your priorities in all areas of your life. There are 5 important spheres that you'll give attention to - professional, social, family, personal and past - which will help you keep perspective on the demands made of you and inform your course of action. This course will help you determine your priorities and organize your time effectively to fulfill them. Upon completion of Part A of this Time Management series, we recommend taking Part B for more insight into handling time effectively.

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Administrative Excellence: 06. Planning and Coordinating Events


Holiday parties, departmental conferences, company-wide meetings, and teambuilding events. All of these things require careful planning and coordination, and if these responsibilities fall on you, then you'll want to check out this course. We'll talk about the difference between event coordinating and planning. We'll go over what you need to know before planning your event, including how and when to assemble a planning committee. We'll also discuss budgets, entertainment, menus, photos, technology, themes, invitations, and more.

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Administrative Excellence: 10. Be the Point Person


A point person is a spokesperson and someone people go to for answers and information. A point person represents the company and acts as a point of contact or direction for clients, customers, and internal staff. As an administrative assistant, you take care of details, absorb a variety of information, and may even serve as a gatekeeper to decision makers in your organization. You're the perfect point person. In this course, we'll talk about what that role means to you and how to do it well.

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Administrative Excellence: 02. Preparing a Room for a Meeting


You may not put a lot of thought and time into preparing rooms for meetings, but doing so can help create more productive and effective meetings. There are different meeting styles and formats that need to be considered. You may need to organize guest lists, catering, meeting spaces, necessary materials, and technology. It can be an overwhelming task, so this course is designed to help you focus on what's important, get organized, and plan a successful meeting.

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Administrative Excellence: 03. Detail-Oriented Skill Development


Would you consider yourself a detail-oriented person? Or far from it? Most of us sit somewhere in between, but not to worry. This is a skill that can be easily developed. That's what this course is all about. We'll go over ways to become more detail-oriented and discuss things like making lists, dealing with distractions, and providing quality over quantity. With these skills, you'll be able to perform higher quality tasks by adding more care, thought, and detail into what you do.

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Administrative Excellence: 09. Acting as Gatekeeper


You are the gatekeeper to your business. You decide who enters and who doesn't. You choose which phone calls to put through, and which ones to send to voicemail. You save or delete emails, turn away or accept solicitors, and sift through the people, communication, or information that impacts or interrupts your business. In this course, we'll discuss why this type of filtering is so important and go over ways to improve your role as a gatekeeper.

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Administrative Excellence: 05. Making Travel Arrangements


Making travel arrangements requires excellent planning, organization, and communication. If your job requires you to make travel arrangements for others, particularly your boss, then there are many things to consider. You want to ensure a safe, stress-free, pleasant experience for your traveler, so that's what this course is all about. We'll go over the four categories of making travel arrangements: gathering personal information, doing travel research, getting confirmation and booking, and preparation. This course will help put your mind at ease when it comes to the stress and worry of making travel plans for others.

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Administrative Excellence: 12. Relationship Building with Your Supervisor


Having a solid, healthy relationship with your supervisor is typically a major goal for most employees. If you don't get along with your boss, or you don't connect, or there isn't mutual respect for one another, you're likely dissatisfied with your job. This is definitely a relationship that you want to foster and spend time building. That's what this course is designed to help you with. We'll go over the benefits of a good relationship, steps to create an effective relationship, ways to demonstrate your own good qualities, and some tips to develop a personal relationship.

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Administrative Excellence: 07. Routing a Problem


Nobody likes dealing with problems. They can be difficult, may cause us to face conflict, and oftentimes, they can't even be solved. Whether it's personally or professionally, problems can arise anytime, anywhere. In this program, we discuss a different way to take on problems head on. Rather than immediately trying to solve the problem, we want to talk about routing a problem. Here, we'll go over seven steps to effective problem-solving and how to put these methods into practice regularly. These tips will help you avoid racing toward a potentially bad solution.

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Administrative Excellence: 08. Anticipating Needs


As an administrative assistant, part of your job will be to anticipate the needs of others. In order to be effective at this, you need to have psychic abilities. Just kidding. This is a skill that you can learn and improve upon with practice and time. In this course, we'll show you some helpful ways to know what those around you need before they ask. We'll discuss how to acquaint yourself with the specific needs of your supervisor and the things you should take notice of to better serve them. This includes knowing their schedule, understanding your workplace processes so you can stay prepared, and having open communication.

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Administrative Excellence: 01. Prioritization Techniques


Time management is a must-have skill for many employees. You have your assigned tasks, and you have to get them done on time. Sometimes that's easier said than done when you're overloaded with responsibilities. So in this course, we'll take it one step further and discuss the importance of prioritizing your tasks. We'll go over five things to consider when determining a task's importance within your personal timeline. We'll discuss setting deadlines, staying organized, dealing with distractions, and multitasking.

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Prioritize and Organize


Prioritize and Organize is part of the Success at Work Series. 10 fresh videos to demonstrate essential employability skills Millennials can use to achieve success at your organization and wherever their future endeavors may take them. Two new interns arrive at Cutting Edge but not everything goes smoothly. Tatiana speaks five languages but must change her negative thinking. Dion is the overconfident smart-talking nephew of the boss. Participants will watch as these former students learn from their mistakes while gaining an edge to succeed along the way. Lessons are engineered for viewers to see a clear picture of success and to maximize effectiveness in communication, prioritization, and organization. In Prioritize and Organize, the Cutting Edge team can be messy and unorganized, something that the VP, Serena, dislikes intensely. Carol is not happy with Casey’s Post-it notes. Serena stresses the importance of taking notes and looking competent and efficient, especially when one is new to the job. The best way to get organized is to determine priorities. Sherry explains how to break things down in order of what needs doing first, second and later. When it comes to planning, Marcus shows how without a plan for the emergency drill, nothing goes right, and Serena ends up injured at the bottom of the stairs. One person’s lack of organization creates a ripple effect on the team. The interns learn about the importance of being on time and keeping promises, and how to best manage pressure and multi-task effectively.

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Zoom (2021)


Zoom is a cloud-based communication tool for video, voice, content sharing and chat that can be used across mobile devices, desktops, and telephones. In this course you will learn how to get started using Zoom by downloading the client, creating an account, and signing into Zoom. You will also become familiar with modifying the desktop client settings and the Zoom Web Portal settings. Finally, you will learn how meetings in Zoom operate and how you can use it to be more productive in your meetings.

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Microsoft Office PowerPoint 2016: Part 1 (Beginner)


Microsoft Office PowerPoint 2016: Part 1 (Beginner) shows you how to utilize many of the functions and features available through PowerPoint to create engaging and professional presentations. This introductory-level course begins by guiding you through the PowerPoint interface and reviewing some basic functions. You’ll practice creating a PowerPoint presentation, and you'll learn how to add and edit text and modify the slides. You’ll also perform more advanced text editing and formatting operations. The course outlines how to use graphics, screen shots, and visual effects to energize your presentation. You’ll also learn how to add tables and charts to help you convey key points to your audience and create greater visual appeal.The first part of our Microsoft Office PowerPoint 2016 series, this course is 3 hours and 40 minutes in length and will help prepare you for the Microsoft Office PowerPoint 2016 certification exam. It features easy-to-follow visual instructions, practice files, and in-class quizzes to ensure comprehension of these key capabilities.

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Microsoft Office Excel 2016: Part 1 (Beginner)


Microsoft Office Excel 2016: Part 1 (Beginner) introduces you to the basic functions of Excel 2016, allowing you to create worksheets and effectively calculate and present your data. You’ll start by getting familiar with the Excel interface, and then learn how to create worksheets and enter data. You’ll learn how to create simple formulas to perform calculations and explore the difference between relative and absolute cell reference, a critically important understanding in Excel. You’ll discover the many options available for modifying and formatting your worksheets, along with learning how to apply conditional formatting to easily improve the readability of your data. You’ll also gain tips on how to manage your worksheets and workbooks, and how to print your documents without difficulty.This course is the first part of our Microsoft Office Excel 2016 series, will help you prepare for the Microsoft Office Specialist exams. It features easy-to-follow visual instructions, practice files, and in-class quizzes to test your comprehension.

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Microsoft Word 2016: Part 1 - Beginner Level


Hone your Microsoft Word 2016 skills with this instructive training course, designed to help you take advantage of the application’s abundant features and tools for producing professional-quality documents. In the Word 2016: Part 1 - Beginner Level course, we’ll cover formatting text and paragraphs, boosting your efficiency, managing lists, adding tables, inserting graphic objects, managing page appearance, and publishing error-free, readable documents.The 3-hour course includes 8 different learning modules, which you can work through at your convenience. With video demonstrations, audio narration, downloadable practice files, and a final online quiz, this user-friendly course offers comprehensive interactive training which can be used to prepare for Microsoft Office specialist certification. Consider taking Word 2016: Part 2 - Intermediate Level to further enrich your proficiency with Word.

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Being Savvy Online


The internet connects us to many amazing things, but it also leaves us open to vulnerabilities. This course helps you identify potential dangers and develop practices to increase online security. You'll learn how to detect dangerous websites and how to protect your computer from malicious spyware and malware. You'll discover how to create strong passwords, and how to recognize hoaxes and scams. The course offers tips on how to share information, photos, and videos online. It also provides advice on how to increase safety on your mobile device, how to protect your online reputation, and how to keep safe from identity theft. Finally, the course demonstrate some pitfalls of shopping online and how to safely conduct online banking. This course takes 1 hour and 13 minutes to complete. It utilizes video tutorials and audio narration to help you analyze your online footprint and examine where you can make improvements to protect your information.

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Email Etiquette


Discover best practices, tools, and techniques that will help you write clear, courteous emails that reflect well on you and your organization. In this course, we’ll cover the basics of using email in a business environment before delving into the particulars of effective, error-free composition. Learn about security, privacy, efficiency, and general email behavior guidelines. Finally, discover how to develop a company policy to ensure employees use email professionally, productively, and lawfully. The 2.5-hour course features instructive videos with audio narration for an engaging learning experience. Interactive exercises, fun activities, inline quizzes, flash cards, glossary terms, downloadable reference documents, and a final exam come included. This course qualifies as Professional Development Units (PDU) for maintaining certification with the Project Management Institute (PMI).

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Smart Business Writing: Short, Sweet and To-the-Point Reports


If the skills you'd acquired by the time you wrote your last book report for school aren't cutting it for you in the business world, this course can teach you what you need to know in three hours. Almost every professional has to write a short report at some point in his or her career, and despite the fact that it doesn't have to be 'long,' it can still be daunting - especially if you don't like writing. This course will teach you to use the simple and extremely effective Pyramid method of writing to create the most common types of reports professionals will be faced with in their careers. The first category is Informative Short Reports, such as Incident, Field Trip, and Progress Reports, in which you present your information factually and do not expect your reader to reply or take specific action. The second is Persuasive Short Reports - for instance, a Recommendation or Inspection Report, in which you convince your reader to take the action you suggest. Don't think you can do it? Sure you can! We unravel the mystery of effective writing within.

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Report Organization and Presentation


Impress senior management with professional, high-quality reports. In this course, you'll learn how to create reports that include meaningful data and graphics as well as insightful conclusions and recommendations. Gain helpful tools to organize your data logically and transform key findings into compelling graphics that will persuade your reader to your point of view. The course runs through the basic components of a report, including the introduction, transitions and headings, and provides practical tips on how to fulfill the requirements of each section. This course features exercises, quizzes and case studies to illuminate the material. Take the final assessment at the end to evaluate how well you've learned. In order to obtain a course certificate for NASBA CPE credits, please email with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

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Winning Communication Skills for Telephone, Conference Calls | TJ Walker


Telephone skills in the workplace are essential for business success. Conference calls, client updates, Skype/Zoom video meetings, and even job interviews are all conducted through the help of telephones and smart phones. In a digital era filled with endless emails and social media posts, the live human voice remains a singular power. Are you and members of your team using the telephone for maximum business success? Do you have Baby Boomers in your organization who are afraid of Skype video and Apple FaceTime and are slow to text clients and customers who may be Millennials? Do you have Millennials on your team who don't realize that Baby Boomers expect their calls answered and their voicemails returned? This course is for anyone on your team who uses a telephone and for everyone who wants to increase their communications and business successes with customers, clients, prospects, colleagues, investors, and bosses.

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Interpersonal Communication Skills


Communication is a vital part of our daily life, whether personal or professional. Failing to communicate effectively results in stress, strained relationships, lowered productivity, and overall creation of an unhealthy atmosphere. Luckily, there are means, ways, and tactics to overcome communication related problems. This course will help you understand how to convey your ideas effectively, deal with criticism in a positive way, avoid misunderstandings, and minimize arguments.

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TelePro Series: 'Connecting' with the Customer - Making the Connection


You'll learn how to speak to create a positive impression and discover strategies that can help you control the pitch of your voice. You'll examine how to insert more inflection into your voice to avoid sounding monotone, how to control adjust the volume your voice and the rate of speed in which you speak. The also course examines how to improve clarity and diction to ensure your customers understand you. The course features narrated video, interactive learning activities and a final test to assess your knowledge. The course is module 4 in the 12-course TelePro training series designed to help you improve your interpersonal telephone communication skills.

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Asking Essential Questions


This course teaches educators how to create effective questions to be used as an instructional strategy that encourages higher-order thought processes in students. In this course, Dr. Cherilyn Ziemer examines the advantages of using higher-order questions to give students the opportunity to develop personal understanding, compare and contrast information, and create thoughtful inquiry. You'll learn criteria for generating higher-order questions, what question starters to use, and how to develop metacognitive and reflective questions. You'll also examine how, why and when to use questions that do not promote higher-order learning. Designed for educators and teachers, the video and audio course takes approximately 1 hour to complete. It is divided into sections and features a menu navigation for a user-friendly learning experience.

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Organize Tomorrow Today: Eight Ways to Retrain Your Mind to Optimize Performance at Work and in Life | Dr. Jason Selk, Tom Bartow and Matthew Rudy


Organize Tomorrow Today (2015) is the definitive guide to achieving a successful career and fulfilling life. These blinks offer you valuable information, giving you the tools to unlock the power of your mind, increase your self-confidence and become your most productive self.

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15 Secrets Successful People Know About Time Management: The Productivity Habits of 7 Billionaires, 13 Olympic Athletes, 29 Straight-A Students, and 2


15 Secrets Successful People Know About Time Management (2015) reveals the secrets of time management used by billionaires, Olympic athletes, honor students and entrepreneurs. These blinks are a guide to extreme productivity that won’t wear you out.

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The 12 Guidelines of Effective Time Management (US English)


Save time throughout the day to focus on what you need to do by using these 15 guidelines to effective time management. In this course, you'll learn techniques to shave valuable minutes and hours from your day by optimizing the way you work. You'll learn how to be more assertive in your interactions with others to avoid time-wasting tasks. You'll also learn how to organize your day and activities more effectively so that priorities get done first, and faster. This 15-minute course will help you become more efficient with your time so you can make more out of your day. It features animated videos, exercises and quizzes for a complete learning experience. A printable course document summarizes the key concepts for easy review. US English version.

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Time Management: Strategies for Success


Does it feel like you’re always wasting time? This course offers valuable tips and tools to help you manage your days more effectively. The course starts with a self-evaluation that will give you a clear idea of where you need to improve. Then, you'll learn about the importance of managing your energy, and gain useful tips for effectively balancing activities that drain and renew your supply of energy. Lastly, you will discover how to analyze your days in order to create an action plan to improve your productivity in both your personal and professional life. The course includes engaging videos, quizzes and activities for a complete learning experience. Worksheets for the exercises come in PDF format for easy downloading and printing. In order to obtain a course certificate for NASBA CPE credits, please email with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

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Time Management Basics


Take control of your time and tasks to be more productive! Do you spend all day working on tasks, and still feel like your list never ends? Do you find yourself doing someone else’s tasks? Are you frustrated by time wasted in meetings? Do you think you don’t have time to get everything done? Stop allowing outside influences to control your decisions! We can all feel overwhelmed by everything we have to do, but our time management experts will teach you how to avoid patterns and habits that make it difficult for you to get things done, and implement proven methods for working more efficiently and becoming more productive Have you ever wondered what sets successful people apart from the crowd? Study the lives of high achievers everywhere, and a common characteristic will be that they make good use of their time. Learn to get stuff done. Topics covered include: • Conducting a time audit • Setting SMART goals and making time and task decisions based on them • Learning how to say “no” gracefully • Setting priorities and overcoming procrastination • Managing interruptions • Conducting effective meetings • Improving efficiency by decluttering your email

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Emotional Life Skills @ Work


Now more than ever, it’s important to create a workplace culture where everyone is encouraged to pay attention to their own – and others' – emotional well-being. WILL Interactive has partnered with the mental health experts at Give an Hour to create an engaging interactive experience that offers practical day-to-day guidance for maintaining emotional well-being. This innovative program follows employees as they deal with a time of change and increased stress at work. Through an interactive movie, users learn to make the choices that will keep them positive and productive in the workplace. Emotional Life Skills @ Work offers scenario modeling in a 'choose your own journey' educational format, combined with interactive exercises, assessments and a beautiful graphic design.

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Assert Yourself


When we find ourselves under pressure or in confrontational situations, we may react aggressively – or we may back down and say nothing. Neither approach is likely to result in a positive outcome and we’re likely to come away from the situation wishing we’d handled things differently. Failure to assert ourselves and communicate clearly can have a negative impact on our interactions with colleagues, clients and customers and is likely to affect our personal effectiveness and productivity as well. Suitable for employees of all levels, Assert Yourself is an engaging, interactive learning experience that helps staff develop the skills and confidence they need to ensure that their interactions with others are positive, respectful and productive.

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Creating a Climate for Rapport


Build winning relationships with your customers and colleagues with this training course designed to help service professionals harness positivity and teamwork for career success. We'll cover how to use positive wording and avoid hot button terms that can irritate or anger a customer, along with tips for dealing with emotional baggage that can breed negativity. We will also walk you through how to thrive in a team environment and resolve conflicts that may arise. This engaging course offers an interactive experience with learning activities, audio narration, links to examples and supporting content, and a final online quiz. This is lesson 5 of the 12-part Teleport Online program for customer service professionals looking to hone their interpersonal skills for interactions over the phone.

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Professional Excellence


Professional Etiquette


In this module you will learn strategies for professional etiquette both in the workplace, and with your online presence. We will cover strategies for professional appearance, communication, collaboration, setting professional standards, professional disagreement, and advancement.

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Curriculum Complete

Successfully complete all of these courses to receive a Path B - Middle Management Award.

All your learning will be reflected on your dashboard.