Problem solving 101 walks you through proven methodologies to improve your problem solving skills.

Decision Making 101 covers proven techniques to make good decisions in the face of uncertainty.

This course introduces you to the basics of work processes, a fundamental part of creating a quality product that meets customer expectations. You’ll learn how to identify and define requirements before moving on to explore process flow and scope. You’ll review all of the different inputs that impact the work process, and you’ll learn how to utilize effective communication and active listening in order to clearly understand customer expectations. By understanding the requirements and stages of a work process, you’ll be in a better position to achieve measurable success. This course includes audio, clickable links with additional links and resources, and learning activities to ensure your understanding of work processes. You’ll receive a Certificate of Completion upon completing a final test at the end of the module. In order to obtain a course certificate for NASBA CPE credits, please email infonasba@vubiz.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

Inevitably, difficult conversations between managers and employees will occur. This course teaches those in leadership roles how to handle difficult workplace situations effectively. While delivering bad news is never fun, the right approach can make it go more smoothly. This Difficult Conversations course includes 4 types of content that fall into the categories of Look, Think, Practice and Remember. These sections include videos, questions and a summary of key points. In this lesson we will review steps to prepare for and conduct a bad news meeting as well as ways to deal with reactions ranging from tears to aggression. You'll learn tips to help limit the damage that may result from the meeting and keep things in perspective. Pass the practice questions throughout to demonstrate your knowledge of course material.

Different working styles can cause friction in the workplace, especially when it comes to generational differences. This course provides strategies to help you successfully overcome those challenges. With social media and technological change, the workplace is a different environment from what it was in the past, and this can lead to differing attitudes about work styles among younger and more established workers. This course provides you with the strategies to find a balance and to get your team to work together toward organizational goals. One of the key points this course addresses is getting buy-in from all members. You will gain the necessary skills to listen, empathize, and bring the group together so that everyone is focused on outcomes and not the process individuals use to get there. Once you pass the course quiz with a score of 80 percent or higher you'll receive a certificate of completion demonstrating your skills.

We’ve all been in meetings that didn’t need to happen. We’ve all been in meetings whose entire purpose was to determine when the next meeting would be. And maybe you love wasting time like that. But we prefer wasting time on fun things. Which is why we’ve designed Successful Meetings to help you organize and execute your next meeting as flawlessly as possible. Determining who needs to attend, building a robust agenda, making sure nobody hijacks your meeting with overly elaborate stories or incessant questions – this series has it all, and then some! Designed to address both in-person and virtual meeting settings, Successful Meetings will ensure that you always stay on time and on point. And because we know you’ve had your share of boring meetings, we built this training to be as entertaining as possible. You’ll laugh so hard you might accidentally interrupt the meeting happening next door, that’s how fun this stuff is. So get ready to enjoy Successful Meetings, another training course from The Jeff Havens Company, where we provide serious solutions in a seriously funny way.

This course offers a thorough, in-depth presentation on the importance of team communication, as well as practical tips for enhancing communication skills, listening skills and using non-verbal communication. In this course, you'll discover the 8 elements of successful teams, including topics such as how the team will function, stages of planning out the end result of the project, planning effective meetings and the importance of managing in-team conflict. Clearly narrated, this video course is designed to help you get the most out of your workplace team. The course contains quizzes to test your knowledge, as well as printable screens for reference. In order to obtain a course certificate for NASBA CPE credits, please email infonasba@vubiz.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

This course provides effective tools that employees can use to become valued and high-performing contributors in a team working environment. First, you'll discover the different stages and roles within a team, and gain tips on how to define your own role to gain clarity on your tasks and mission. Learn effective communication and conflict resolution techniques that will help your team work cohesively, and discover how to show your commitment to the group. Since communication is key, you will be asked to complete a self-assessment to determine your main communication style and set goals for improvement. This course includes illuminating case studies, links to additional information, bookmarking and printable worksheets. Take the final exam at the end to earn a Certificate of Completion. In order to obtain a course certificate for NASBA CPE credits, please email infonasba@vubiz.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

If you have ever sat at a computer for hours a time, you may have experienced pain from sitting too long, numb limbs from poor circulation, and eye strain. This course will help you identify ways to make your workspace more ergonomically correct so that you can avoid this discomfort and pain. You will learn what the principle of ergonomics is, how to prepare yourself and your work area, and what adjustments you can make to your setup no matter where you work. This course is ideal for anyone who works at a computer for any length of time.

You might have all the skill and ability in the world. You might, in fact, be the most awesome person to ever live. But if you dress like you don’t care about your job – or like you slept in your car last night – then you could be unnecessarily sabotaging yourself and your career. That’s why we created Dressing For Success, a short training series designed to help you dress correctly no matter what kind of job you have. This series was a lot of fun to make, since it allowed us to showcase a handful of seriously terrible fashion decisions – and if you’re at all familiar with The Jeff Havens Company training materials, then you’ll know we like everything to be as fun as it is useful. They say you’re supposed to dress for the job you want. But since most of us want a job that would let us hang out by a pool all day, there’s probably a little more to it than that. Dressing For Success covers an important and often-overlooked element of professional success – and it does so without feeling like a lecture. This series isn’t designed to tell you specifically what to wear, but rather how to choose what you wear and why it matters. And you’ll probably laugh a lot, unless you are somehow incapable of joy. So get ready to enjoy Dressing For Success from The Jeff Havens Company, where we offer serious solutions in a seriously funny way. Note: This course includes the modules, also available as individual courses: What Your Clothes Say About You Fashion No-No’s For Any Industry You’re Dressing Right, Now Start Dressing Well

Are you struggling to follow through with your goals? This course offers useful techniques to help you create and commit to goals and make your plans into realities. We outline the importance of committing your goals to paper and setting timelines for completion. You'll learn useful methods for resisting procrastination and how you can continue to challenge yourself when your goals seem too easy to achieve. The training course uses a mix of interactive text and audio narration to present information in an engaging way. Templates, examples and exercises help to clarify key points, and there are 2 quizzes to test your knowledge. In order to obtain a course certificate for NASBA CPE credits, please email infonasba@vubiz.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

Anger is unavoidable, but the way it is expressed can be controlled. This course explains how to handle your emotions in a healthy, workplace-appropriate manner. We outline the concept of anger and why it is important, describe some responses to anger and when they can become problematic. The course addresses the relationship between anger and insecurity and offers techniques to help relieve anger and channel it in a more positive direction. The uses a mix of interactive text and audio narration to present information in a clear and engaging way. The course features an unmarked quiz to test your knowledge, and a Certificate of Completion will be awarded to students who pass the final test. In order to obtain a course certificate for NASBA CPE credits, please email infonasba@vubiz.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

Are you having trouble setting goals that are actually achievable? This course explains how to set attainable goals that will also help you push your limits. You'll learn why goals are so important, and how to distinguish them from mostly useless gestures like wishes and New Year’s resolutions. You'll discover 3 fundamental rules for effective goal setting and a few myths worth knowing. We discuss how to encourage yourself to follow through on your plans and adjust your goals as conditions change. The training course uses a mix of interactive text and audio narration to present information in an engaging way. Examples, exercises and interesting facts help to clarify key points, and there are 2 quizzes available to test your knowledge. In order to obtain a course certificate for NASBA CPE credits, please email infonasba@vubiz.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

In order to realize the greatest competitive advantage and retain the most qualified employees, companies must make an effort to ensure that a diverse population of employees is fully represented and that a culture of inclusion and respect is promoted and maintained. This course explores the realities of working in a diverse environment and discusses strategies to help you recognize, accept, and value individual differences in your workplace. Upon the completion of this course, learners will understand the concept of diversity and will know how to recognize diversity issues that can lead to legal liability under anti-discrimination and harassment laws.

This interactive self study e-learning course provides an introduction to the subject of health and safety. Using a range of realistic examples, scenarios and challenges, it offers best practice advice and guidance. Health and Safety 101 is for anyone looking for a clear, easy to understand overview of this important topic. It is designed to keep you safe while at work and travelling.

Appreciate Feedback is part of the Success at Work Series. 10 fresh videos to demonstrate essential employability skills Millennials can use to achieve success at your organization and wherever their future endeavors may take them. Two new interns arrive at Cutting Edge but not everything goes smoothly. Tatiana speaks five languages but must change her negative thinking. Dion is the overconfident smart-talking nephew of the boss. Participants will watch as these former students learn from their mistakes while gaining an edge to succeed along the way. Lessons are engineered for viewers to see a clear picture of success and to maximize effectiveness in communication, prioritization, and organization.

Feedback is an essential tool for managing the cooperation in teams. Feedback is a give and take, both can and must be learned. The importance of feedback for personality development was also recognized in the 1970s by the two social psychologists Joseph Luft and Harry Ingram. They developed the so-called "Johari-window". It shows that self-perception and external perception differ. It also shows that through feedback the "blind spot" can be reduced and the scope for action increased. Positive feedback usually leads to the stabilization and development of the addressed behavior. It clears the way for team-promoting behavioral changes.

Steven Covey’s seven habits help us to analyse our own character, motives and paradigms, so what does this mean? The Skillshub "Seven Habits Of Highly Effective People" course looks at how being proactive, thinking win-win and synergise are just a few steps that highly effective people follow. Once the course is complete you can develop the seven habits to have a good affect at work, in your social life and personally.

In the workplace, interpersonal communications are used for many things, including problem-solving and creating solutions. This course presents 3 in-depth steps you can use to communicate proactively and promote solutions. We provide full explanations on the 3 proactive communication models, along with valuable information and examples of each. You'll discover why these models are needed, along with problem-solving guidelines and ways to successfully close the conversation. This course is designed to provide useful information and tips, including the pros and cons of the proactive communication models. The course comes complete with a clearly-narrated video, examples and quizzes. In order to obtain a course certificate for NASBA CPE credits, please email infonasba@vubiz.com with the following information: Learner name: Course title: Completion date: Course type: (online self study course)

Emotional intelligence is the ability to be fully aware of our own emotions as well as the emotions of other people around us. So how emotionally intelligent are you? The Skillshub "7 Ways To Improve Your Emotional Intelligence" course looks at how considering your own emotions, paying attention to our own behaviour and how to take responsibility for our feelings and behaviours, are the first starting points for improving your EQ. Once the course is complete, you will understand there is no upper limited when it comes to emotional intelligence and it is always possible to keep improving.

This course underscores the distinction between asking intelligent questions and being too dependent on the advice of others, and it also illustrates the right way to make decisions without any outside input. This is a challenging skill to master, which is why this is probably the most important career development course you’ll ever watch. Another training course from The Jeff Havens Company, where we provide serious solutions in a seriously funny way.

This video course covers how to deal with unexpected interruptions (phone calls, text messages, emails, etc.) during group meetings. You will be encouraged to understand the situation fully before jumping to conclusions, and also to handle interruptions in a professional, non-confrontational way. There might also be some people looking like idiots from time to time, because otherwise this training would be as exciting as barley. Another training course from The Jeff Havens Company, where we provide serious solutions in a seriously funny way.

This course teaches you how to distinguish between internal and external customers and familiarizes you with the concept of "WACTEO" (We Are Customers to Each Other). We'll go over this concept in detail and discuss the importance of using the same communication tools whether dealing with internal or external customers. You'll be able to easily identify internal and external customers and see the benefits of offering the highest quality of service to both. We'll also provide practical tips for writing effective emails to all your various customers. After completing the curriculum you'll have a thorough understanding of WACTEO and its principles. Score 80 percent or above on the course quiz and receive a certificate of completion. This course is part of the Email Matters: The Art of Better Service Series designed to teach business email best practices.

Deliver great customer service over the phone by using simple techniques to make a positive impact and build long-lasting brand loyalty. You’ll begin the process of promoting excellent customer service and a positive image of your organization by using 7 essential phone techniques. You will learn the importance of speaking clearly, using a positive tone and taking the time to clearly explain your company’s products, services and policies to your customer. A handy checklist format helps you refer to these 7 techniques quickly and easily during any phone conversation. By the end of this course, you'll know how to use your new phone skills to deliver great customer service, build loyalty and promote a positive brand image of your organization.

Studies have shown that it costs five times as much to attract a new customer as it does to keep an existing one. In a survey of customer retention, 44% of companies said that they focus their efforts on acquiring new customers, but only 18% surveyed focus on retaining existing customers. Another survey revealed that companies who increase their customer retention rates by 5%, increase their profits by at least 25% and often more. These statistics make it clear that loyal customers help drive a company’s growth and profitability. The key to keeping your customers satisfied and loyal to your organization is excellent customer service. In this lesson, you will learn how to build relationships of trust and appreciation.

There's a big difference between proactive and average customer service. This course gives customer service providers the skills they need to engage and retain customers and increase sales. Customer service representatives are front-line staff that define a customer's first experience with a company. It's important they have the necessary skills to make a good first impression with new customers and retain the loyalty of returning customers. In this course we'll illustrate the difference between passive, average and proactive customer service. We'll also provide you with 6 key techniques that will help you execute a high level of proactive customer service. You'll learn how to build rapport with customers and how to recognize rapport-building opportunities. Whether by telephone or in person, the helpful tips in this course will improve your level of customer service. Complete the course quiz with 80 percent or higher and receive a certificate of completion.

In an era where many companies offer similar products and services at similar prices, it’s often hard to stand out. But if you offer the best customer service around, you’ll win more than just customers – you’ll win loyal customers. The kind that keep coming back and tell their friends to do the same. If that sounds good, then this video-based training course is exactly what you need! And if you'd like to enjoy the learning process, then this training course is also what you need! Because at The Jeff Havens Company, we offer serious solutions in a seriously funny way.

To provide awareness training for employees about their employers’ responsibilities for OSHA reporting and recordkeeping for workplace fatalities, injuries, and illnesses, as well as employees’ involvement and rights related to reporting and records.

This training course will show you how to achieve a complex file with agility. Clarify and prioritize expected deliverables and cut out what is not expected in relation to the file. Encourage the development of ideas and avoid obstacles by using a mind map, giving yourself incubation time, and then presenting a first draft. Condition your brain to help focus and gain in efficiency. With these best practices, you will be able to perform complex work with agility.

Management of corporate records is an important aspect of business. This course explains the records to be kept and for how long and those to be discarded, recycled or shredded. All workplace documents such as expense reports, contracts, letters, memos, and faxes in addition to email, voicemail and text messages are considered corporate records. Records should be kept accurately and maintained in a manner that conforms to laws and regulations. You will also learn how to properly address, forward, copy and send email, including messages that are confidential. This interactive course will take approximately 50 minutes but you can proceed at your own pace. The course includes audio/visual components with inline quizzes. It also features a printable notepad and a test at the end for Certificate of Completion.